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Your housing application is valid for 90 days from the date you send it to us. We will send you a housing offer when an apartment that meets your search criteria becomes available. You must either accept or reject the offer. We hope that the apartment we offer you is suitable for you. However, if you reject the offer, please also let us know the reason for your rejection so that we can continue searching for an apartment. Please note, however, that during peak seasons, it is advisable to accept the offer quickly, as we cannot guarantee that we will find a home that meets your exact requirements.

The key issues are handled by our partner Certego, located at Launeenkatu 70, Lahti. You can pick up the keys to your new home from there on the start date of your contract during the shop’s opening hours, Mon–Fri 8–16. The service is free of charge.
When moving out, all keys — including those for the apartment, parking space, and mailbox — must be returned to Certego.

Yes! With a proxy form, you can authorize someone else to pick up the key for you.

The apartment always includes built-in appliances, such as a fridge-freezer, stove, and under-cabinet lighting in the kitchen. Some of our homes also have connections for a dishwasher and washing machine.

With a free broadband connection, you can surf the web from the comfort of your own sofa. Your rental agreement includes a free 25M basic speed internet connection, which you can order from Elisa.

Your place should be move-in ready, no excuses. Contact our customer service and take pictures of the mess – our property manager will take action.

You can report faults directly on our website or by calling the maintenance. This will ensure that repairs are carried out more quickly. Find the maintenance company’s contact details on the notice board in your building or on our website.

Oh, that’s unfortunate, but don’t worry. Fill out the notification of disturbance on our website and our property manager will take action.

The rent payment due date is the 5th day of each month and cannot be postponed. If you find yourself having difficulty paying your rent and your payment date extends beyond the 15th of the month, please contact our rent monitoring. Please note that interest will be charged on the delayed amount.

Need parking space? Just contact our customer service.

In our student residences, sauna times are booked via Extranet, except for the student residences on Vapaudenkatu, Kivikatu, Svinhufvudinkatu and Laatikkotehtaankatu. Sauna times for these residences are booked directly through customer service.
You can obtain Extranet credentials by contacting our customer service.

You can use the building’s laundry room free of charge. Instructions for using the laundry room and opening hours can be found on the wall of the laundry room.
Previously, you could book your laundry slots using a paper calendar or in the Extranet.
From 4 May, this will change. In the future, you can only book laundry slots on the residents’ pages.
Here’s what to do:
– First, register as a user on the residents’ pages.
– Log in with your own username and password.
– After that, you can book laundry room times on the residents’ pages.
Link to the residents’ page.
Note! The Extranet booking calendar will be closed completely, and bookings made through it are valid only until 3 May. We apologise for any temporary confusion this change may cause.

Termination must always be done in writing on our website or by booking an appointment with customer service. The notice period is calculated from the last day of the calendar month during which the termination was made. The notice period is one full calendar month.
Our student housing is primarily intended for students, and students’ eligibility for student housing is reviewed annually. If you finish your studies or your life situation changes, you can easily move to another Lahden Talot apartment.

First, check that the main power switch is turned on. If your rental agreement does not include electricity charges, make sure you have remembered to sign up for an electricity contract. If electricity is included in your rental agreement, contact customer service.

Pets are welcome in almost all of our apartments! However, all shared rooms and apartments at Borupinraitti 4 and Helkalankatu 7 are allergy-friendly and pets are not allowed.

Report the fault on our website, and we will send a maintenance to replace the battery in your smoke alarm. You can stop the sound by removing the battery.

All waste collection points have separate containers for sorting biowaste, cardboard, glass, metal, plastic packaging, paper, and mixed waste. Waste must be sorted before being taken to the property’s waste collection point.
The Salpakierto website provides comprehensive and up-to-date sorting instructions.

The installation of the machine always requires an authorized professional to perform the installation.
You can install the washing machine yourself if your bathroom has the necessary connections.